Return & Exchange

We want you to train with confidence. If the size isn’t right or you need a different option, our return and exchange policy is designed to be clear and straightforward.

Returns and exchanges are accepted within 30 days of delivery. Items must be unused, in original condition, and returned with all original packaging to qualify.

⚠️ Please note: personalized and limited-edition products are not eligible for size exchanges. Returns for refund are accepted, but replacements in a different size are not available for these items.

To start a return or exchange, visit our official portal at https://returns.itsrever.com/velitesusa using your order number and the email address used at checkout. Once your request is submitted, you’ll receive clear instructions to complete the return.

All returns are inspected by our warehouse team. If the product does not meet these conditions, the return will be rejected and cannot be sent back.

A $11.99 USD return or exchange fee applies. Returns and exchanges are free on orders over $99 USD. Original shipping costs and any customs duties or import fees are non-refundable.

Refunds are issued to the original payment method after inspection and approval and may take up to 15 business days, depending on your payment provider.

For assistance, contact usahelp@velitessport.com.